Privacy Policy

We collect only what is necessary to provide you with our services. This includes information you give us directly, as well as technical information gathered automatically when you visit our website.

• Personal Contact Information: Your name, email address, phone number, and business details when you request a demo, fill in a contact form, or get in touch with us.
• Operational System Data: When you use our management systems, we process data essential to delivering the service — such as student records, patient information, or sales transactions — strictly to operate and support the system.
• Technical & Usage Data: IP address, browser type, device identifiers, and general usage patterns when you visit our website, collected through standard server logs and analytics.
• Communication Records: Messages, support requests, or correspondence you send us, retained to ensure continuity of service and resolve issues effectively.

Every piece of information we collect has a clear purpose. We use your data to:

• Provide, maintain, and continuously improve our software and services
• Respond to your enquiries, support requests, and demo bookings
• Send you important service updates, security notices, and where you have consented, newsletters
• Analyse usage patterns to make our systems more effective and user-friendly
• Protect the security and integrity of our systems and prevent fraudulent activity
• Comply with applicable legal and regulatory obligations

Protecting your information is a responsibility we take seriously. We apply appropriate technical and organisational safeguards, including:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and system updates to address emerging vulnerabilities
• Strict access controls — only authorised personnel may access client data
• Automated, regular backups to protect against data loss
• Secure, protected storage environments for all client information

While we strive for the highest standards of security, no system can guarantee absolute protection against all threats. We will notify you promptly in the unlikely event of a data breach that affects your information.

Your data is stored on secure servers located in Uganda or other secure, reputable facilities. We ensure all storage complies with applicable data protection legislation. Where your preference is to store data locally on your own infrastructure, our systems fully support that option — giving you maximum control over your own information.

We do not sell, trade, or rent your personal information to anyone. We will only share your information in the following, limited circumstances:

• With your explicit, prior consent
• To comply with a legal obligation, court order, or lawful government request
• To protect the rights, property, or safety of Starlet Systems Africa, our clients, or the public
• With carefully vetted service providers who support our operations — and who are bound by strict confidentiality and data protection agreements

You are in control of your personal data. You have the right to:

To exercise any of these rights, contact us at info@starletsystems.africa or call +256 769 214 437. We will respond to all requests within a reasonable timeframe.

Our website may use cookies — small text files stored on your device — to improve your experience. You can manage or disable cookies through your browser settings at any time. We use cookies for the following limited purposes:

• Remembering your preferences so you don't have to re-enter them
• Analysing aggregate website traffic to understand how visitors use our site
• Ensuring core website features work correctly and securely

We do not use cookies for advertising, tracking across third-party websites, or profiling individual users.

Our software is designed for educational institutions, healthcare facilities, and businesses — all of which are managed by adults. We do not knowingly collect or process personal information from children under the age of 13 as individual data subjects. Student records within our School Management System are managed by the institution as the data controller, with appropriate safeguards in place. If you believe we have inadvertently collected a child's personal data, please contact us immediately so we can take prompt action.

We may update this Privacy Policy from time to time as our services evolve or regulations change. When we do, we will post the revised policy on this page with an updated "Last Updated" date. For material changes, we will also notify existing clients directly via email or through our systems. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please don't hesitate to reach out. We aim to respond to all privacy-related enquiries within 5 business days.